Contact Us
If something breaks, feels confusing, or blocks your workflow, contact us directly.
Where to contact us
Email (best for most cases)
This address is used for product support, refunds, privacy requests, copyright or rights questions, AI content reports, accessibility feedback, and policy questions. The same address is in the footer on every page.
In-product feedback form
- Available from the header feedback button
- Useful for quick UX notes and feature ideas
Feedback form submissions are sent through the same support workflow. Please do not include passwords, API keys, financial data, government ID numbers, or other sensitive personal data.
Site operator transparency
Image Splitter is operated through splitimage.im as a free public browser-based tool. The primary public support and policy contact is the email address above.
We do not require accounts for the core splitter, so most support requests are handled from the information you choose to include in your email or feedback message.
How we triage requests
We prioritize requests in this order:
- Core product failures (cannot upload/split/download)
- Privacy and legal requests
- Reproducible bugs that affect output quality
- Feature suggestions and usability improvements
Typical response window
- Most requests: within 24-48 hours
- Critical core-flow issues: usually faster when reproducible
Weekends and holidays may add delay.
Bug report template (copy/paste)
To speed up debugging, include:
- URL:
- Browser + version:
- Device/OS:
- Input file type and size:
- Expected behavior:
- Actual behavior:
- Steps to reproduce:
- Screenshot/video:
Legal, refunds, and rights requests
For copyright, rights, privacy, refunds, or compliance topics, email:
Please include enough context for verification (for example affected URL, invoice number for a refund, and ownership proof for a rights claim).
Refund rules for credit packs and the monthly plan are in the Terms of Service — billing and refunds. Unused local tools are free, so no refund applies to them.
Report prohibited AI content
If you see generated or uploaded content that is pornographic, violent gore, hate speech, child-unsafe, a deceptive deepfake, or a copyright/trademark violation, email contact@splitimage.im with the URL and time, or use Feedback in the header. Do not email illegal image files. How we moderate is in the Terms — content moderation.
What we can and cannot do
We can help with
- Product bugs and regressions
- Output/order confusion
- Usability and accessibility feedback
- Policy clarification
We cannot provide
- Manual image editing services
- Managed enterprise SLA support through the free public tool
- Support for illegal content or unauthorized copyrighted material
Security note
Do not send passwords, API secrets, or sensitive personal data in support emails.
We read serious reports and use them to ship practical improvements.
